FAQs

Q: Where are you located?
A: In the heart of Metairie, LA at 2109 Veterans Memorial Blvd.  For you locals, that’s between Causeway and Bonnabel on the lake side of Veterans.  From receiving new inventory, to taking orders and embroidering your items… this is where all the magic happens!!


Q: What are your hours?
A: We are open Monday-Friday 10am – 6pm and Saturday 10am – 3pm.  Our phone number is 504.831.4490


Q: Do I need an appointment to place an in-store order?  Do you only accept large bulk orders?
A: No way! Come on in at your convenience. We’re ready when you are!!  From 1 piece to 1 million and everything in between, we accept all size orders!!


Q: Can I supply my own items to embroider?
A:  SURE!! If you’re local, bring in anything you would like, if we can hoop it, we’ll sew it!!  Please call us at 504.831.4490 prior to drop shipping any items to us. We want to make sure we know who it belongs to and what to expect prior to the items arriving.


Q: I’m local, can I pick up my web order at the store instead of shipping it?
A: YES!!  Just select store pick up at check out.  It’s that easy!!  Normal embroidery orders take 3-4 business days to complete.  Please be sure to include a good phone number to call you when it’s ready.  If you’re nervous that you haven’t heard from us, don’t hesitate to give us a call to check the status.


Q: Oh man!!  The kids just fell asleep in the car and I just need to pick up my order at Monogram Express.
A: Never fear Monogram Express is here to save the day!!  Just call us at 504.831.4490 and we will be happy to bring it outside to your car.  The last thing we need is for one of our loyal customers to get arrested for leaving the kids in the car… yikes, SAFETY FIRST.


Q: Do you offer a gift wrap service?
A: Of course we do and the best part is that it’s FREE with the purchase of our items!!  We understand how busy  life can be and want to ease the hassle of stopping for gift wrap.   If you’re anything like us, you’re probably picking up the gift on the way to the party.  We’re happy to be your one stop shop!!

Don’t worry, we can gift wrap orders that are being shipped too!!  Just make sure to include a gift message to your recipient and eliminate the awkward confusion trying to figure out the sender. We want to make sure you get the thanks you deserve for the awesome gift you purchased from Monogram Express!!

We double, triple, quadruple check the orders to make sure they accurate before wrapping.  All that’s left to do is look fabulous walking into the party with our signature Monogram Express gift bag!!


Q: I have questions about placing an order and need assistance.
A: Please call us at 504.831.4490, we would love to help!!  We are open Monday – Friday 10am – 6pm and Saturday 10am – 3pm.